Privacy Policy
Introduction
- At CallAuditz, your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your personal and usage data when you use our services.
- By using CallAuditz, you agree to the practices outlined in this policy.
- This policy is effective as of 2025-03-13, and we reserve the right to update it. We encourage you to review this policy periodically.
Information We Collect
- Personal Information: Includes your name, email address, and other account details provided during registration or communication.
- Uploaded Content: Includes call recordings or files uploaded for auditing purposes.
- Usage Data: Includes device type, browser type, IP address, geographic location, and interaction logs such as pages viewed and features used.
- Cookies: Small data files used to improve your experience, personalize content, and analyze platform performance. You can manage cookie preferences through your browser settings.
How We Use Your Information
- To Provide Services: Use uploaded call recordings and personal data to perform audits based on preset criteria.
- To Improve the Platform: Analyze usage patterns to identify areas for improvement and add new features.
- Communication: Respond to user inquiries, send updates, and notify users about service-related information.
- Compliance: Process or disclose data to meet legal obligations, resolve disputes, or prevent fraud.
Sharing Your Information
- Service Providers: Share necessary data with trusted third-party vendors, such as those providing AI-powered call auditing and secure storage services.
- Legal Requirements: Disclose data to comply with applicable laws, regulations, or legal processes.
- User Consent: Share data in scenarios not covered by this policy only with your explicit permission.
Data Security
- We use encryption for data uploads and secure servers to protect your information.
- Access to data is restricted to authorized personnel only.
- Despite our efforts, no system is entirely secure, and we encourage users to exercise caution.
Data Retention
- Uploaded call recordings are retained for 7 days to provide services.
- After the retention period, data is permanently deleted unless otherwise required by law.
- Users can request earlier deletion of their data by contacting us.
User Rights
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update or correct inaccuracies in your data.
- Deletion: You can request the deletion of your data, including uploaded call recordings.
- Data Portability: You can request your data in a structured, machine-readable format.
- Opt-Out: You can opt out of receiving communications and disable cookies through your browser settings.
Third-Party Links
- CallAuditz may include links to third-party websites or services. These have their own privacy policies.
- We are not responsible for the practices of third-party platforms and encourage you to review their policies before interacting with them.
Children’s Privacy
- CallAuditz is not intended for users under the age of 18, and we do not knowingly collect data from children.
- If we discover data from minors, it will be deleted immediately. Parents or guardians may contact us to ensure such data is removed.
International Users
- Data collected through CallAuditz may be transferred to and processed in other jurisdictions, where data protection laws may differ from those in your location.
- We comply with relevant global data protection laws, including GDPR.
- Despite our efforts, no system is entirely secure, and we encourage users to exercise caution.
Changes to This Privacy Policy
- This Privacy Policy may be updated to reflect changes in our services, technologies, or legal obligations.
- Updates will be posted on this page with a new effective date. Significant changes will be communicated via email or platform notifications.
Contact Us
- If you have any questions or concerns about this Privacy Policy or how your data is handled, you can reach us at: legal@callauditz.com